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Can I pay using a different currency?

Prices are shown in your local (or chosen) currency and will be converted to Australian dollars during the checkout process. Want to see prices in a different currency? Use the currency tab located at the top-left corner of our site.

The item that I'm interested in is out of stock. Will it be restocked?

If there’s something you missed out on and would love to add to your collection, let us know! If enough customers request it, we may restock it during a future PopUp Party. Click on the 'Email me when available' link underneath the item you're interested in. You’ll receive an email letting you know when the item is back in stock.

Can I exchange a purchase or return an item?

Yes! Please see our returns policy for more details.

Where are you located and where is your returns center?

Our warehouse is currently located in Perth, Western Australia. We also have an office in Indonesia where most of our products are manufactured.

How much is the shipping fee outside of Australia?

We offer Free DHL Express shipping worldwide.Please note that DHL may request a payment at (or in some cases, before) delivery. This is not a shipping charge, it’s a payment your government collects on international goods. DHL pays the customs authority in your country for any duties and taxes that you owe for your andAndrea order. They do this in order to get your shipment to you as quickly as possible—otherwise, your gorgeous new duds would get held up in customs. Upon (or in some cases, before) delivery, DHL will ask you to reimburse them for the amount they paid on your behalf.

I entered the wrong shipping address, what should I do?

Please contact customercare@andandrea.com and we’ll help you sort things out.

How long will it take for my order to be delivered?

All international parcels are dispatched via DHL Express. You should receive your order in approximately two to five days. (Speedy delivery is part of our charm!)

What size would fit an XXS or XS or ...?

Please see the sizing details listed on the page of the product you are interested in.

Do I need to pay import duty or tax?

If you live outside of Australia, your order may be subject to import duties or taxes. Some countries allow their citizens to import up to a specified maximum dollar value without any additional charges. However, the laws vary from country to country—check with the customs office in your country so that you’re not surprised when your order arrives. Please note that DHL may request a payment at (or in some cases, before) delivery. This is not a shipping charge, it’s a payment your government collects on international goods. DHL pays the customs authority in your country for any duties and taxes that you owe for your andAndrea order. They do so that your shipment arrives as quickly as possible—otherwise, your gorgeous new goodies would get held up in customs. Before or at the time of delivery, DHL will ask you to reimburse them for the amount they paid on your behalf.andAndrea is not responsible for any costs associated with returns caused by customers refusing to pay their government’s duty or taxes. Two-way shipping costs will be deducted from any refunds caused in this way. If you decide to refuse your order, when it arrives at our returns centre, we’ll deduct the two-way shipping costs plus a small administrative fee when processing your refund (for items received within our standard returns timeline).

Can I buy things at other times or only when you have a PopUp Party?

Our products are only available during our 72-hour online PopUp Parties, which usually occur every six to eight weeks.

Why do two similar items have different prices?

All items are priced after they arrive at our warehouse. There are many factors that influence pricing and variations in any of these factors can cause an increase or reduction in the price of an item.

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