Returning an item is easy with our 'Post Within Five Days' Returns Policy
Don’t love your order? Post it back to us within five days
Our five-day, hassle-free Returns Policy is just one of the ways we’re working towards creating the most aAmazing shopping experience anywhere on the internet.
As clothes lovers, we get it. Sometimes a piece you ordered doesn’t work out the way you imagined. If you’re not head over heels about an item in your andAndrea order, you have five days from the date you received your order to initiate a return shipment.
The fine print: if five days have passed since your order was delivered to you and you haven’t followed the four steps below, you no longer qualify for a credit, refund or exchange.
Play nice (don’t go nuts with the returns)
Returns are expensive for a growing business like ours. Please be fair and use your discretion when it comes to returning items. We reserve the right to decline future orders from you if your history of returns becomes excessive.
You pay for postage
You’re responsible for paying the return postage costs when returning your item(s) back to our warehouse. Your return is your responsibility until received by andAndrea.
To document the return postage date of your item(s) and to establish tracking in transit, we require you to use trackable postage. You’re welcome to use an inexpensive and slow postage service as long as it's trackable and your return is posted within 5 days of your order being delivered to you.
Note: In the not too distant future, we’d love to be in a position to offer you free return shipping, to make your andAndrea experience even more aAmazing. We just need to pace ourselves and finish implementing several other improvement projects first, so we don’t trip over.
Make your mumma proud (fold those clothes)
Please fold the item(s) neatly and place them back into their original packaging (with barcode label attached).
We ONLY accept unworn, unwashed items in the exact same condition as they were delivered to you.
Please carefully read the Returns Policy conditions above. If your order qualifies to be returned, continue with Step 2.
Go to andAndrea's online Returns Center: returns.andAndrea.com and complete the ‘Online Returns Process' the 5 day expiry. Once completed you will receive a Return Request Approval email with a Return Merchandise Authorization code (RMA).